Refund and Cancellation Policy

1. Trial cancellation

If checkout displays a free trial, cancel before its end to prevent the first recurring charge. Trial access may end when cancellation is processed. The exact trial period and first billing date are shown before payment authorization.

2. Canceling renewal

Cancel future renewals at cloudata.pe/billing/cloudata-text-expander/ or contact help@cloudata.pe from the purchase email. Unless checkout or mandatory law states otherwise, access continues through the already paid period and no further renewal is charged.

3. Refund eligibility

Cloudata reviews refund requests individually. A full or partial refund may apply when:

• the same transaction was charged more than once;
• the payment was unauthorized and verified through the payment investigation;
• Cloudata failed to provide the purchased digital access and could not correct the issue within a reasonable period;
• the charged amount, currency, or plan materially differed from the confirmed order; or
• applicable consumer law requires a refund or withdrawal right.

Change-of-mind requests after substantial digital access has been provided are generally not refundable unless mandatory law provides otherwise. This does not limit rights for defective, misdescribed, or unavailable services.

4. How to request a refund

Contact help@cloudata.pe promptly and include the order reference, purchase email, transaction date, reason, and supporting evidence. For faster review, submit within 14 calendar days of the disputed charge; a later request will still be assessed when required by law.

5. Review and payment return

We acknowledge the request and may ask for information needed to prevent fraud or identify the transaction. Approved refunds are sent to the original payment method and currency. Culqi and the card network control the final posting time, which commonly takes 5 to 15 business days after approval. Bank conversion differences and bank fees are outside Cloudata's control.

6. Disputes and Peru consumers

Contact support before filing a card dispute so we can investigate. Consumers in Peru may submit a claim or complaint; Cloudata responds within the legally applicable period. Using the Libro de Reclamaciones does not prevent access to other consumer remedies.

Resumen en español

Puede cancelar antes de terminar la prueba para evitar el primer cobro, o cancelar renovaciones futuras desde la página de facturación. Evaluamos devoluciones por cobro duplicado o no autorizado, falta de entrega, diferencias materiales con la orden y otros casos exigidos por ley. Las devoluciones aprobadas regresan al medio de pago original.